Your car is your baby, we get that. We want you to be completely confident with XCW, that's why we're giving you all the information you need to get your best coverage.
From inspection to a digital certificate in your inbox, most owners are covered the same day.
Using your smartphone, complete a short guided video walkaround, typically around two minutes, covering the engine bay, dashboard, and general condition. No visit to a workshop, no technician visit, and no appointment required, just record whenever it's convenient for you.
Follow these 7 steps for a smooth, two-minute smartphone video. No professional equipment needed.
Our technical team reviews your inspection video alongside your vehicle's registration, age, kilometres driven, and authorized service history to confirm eligibility. All vehicles require approval before coverage begins, and we'll let you know the outcome directly.
Pick Essential, Elite or Ultimate (or a Shield plan for EVs) based on your vehicle and budget. Complete payment and receive your digital warranty certificate instantly by email, no physical paperwork required. Your plan is active for one year or 15,000 kilometres (20,000 km for EVs), whichever comes first, after a 30-day / 1,000 km waiting period.
If something goes wrong, here's exactly what happens from the moment you spot the fault to driving away repaired.
Take your vehicle to any manufacturer-authorized service centre and have it inspected.
Share the following with the XCW Claims Team via the Submit a Claim form or a call to our claims team:
Our technical team will verify your policy, vehicle eligibility, and the reported fault. Once approved, we will coordinate directly with the service centre.
XCW settles the approved claim directly with the Authorized Service Centre as per your policy terms, so you can enjoy a hassle-free, cashless experience for covered repairs.
Collect your repaired vehicle and continue enjoying peace of mind with your XCW Protection Plan.